Recent research conducted by AMEX across the world is telling us something we all probably already knew, but have just grown to live with. CUSTOMER SERVICE IN AUSTRALIA IS LACKING! Our consumers are continuously left feeling empty after their shopping transactions. Why is this happening?? Small businesses and sole traders are struggling to turn the […]
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Customers as free marketing
A staggering 96% of Australians are likely to tell others about their poor customer service experiences. Thus just one bad customer service experience can have a significant impact on your business. On the flip side, studies have shown that almost 80% of us will try a new product or service upon a recommendation from someone […]
Importance of Customer Service
How outstanding customer service leads to more sales and loyalty Recent studies reveal how Australians rank excellent customer service as more important when making their decisions to engage with a business, well above the quality and price of a service or product. This is evident in their purchasing decisions. With over 70 % of Australian […]
Customer Service
How outstanding customer service leads to more sales and loyalty We live in a world of very astute consumers these days filled with choice. We know full well that providing excellent customer service is a great way to build customer relationships, and also encourage customer loyalty, which is key to a successful business. When a […]
Customer Retention Strategies
What do you think is good Customer Service? According to the Amex research consumers consider the most important attributes a customer service professional can have are, that at the first point of contact they should always to be able to connect with someone in the business who is knowledgeable and is able to resolve their […]
