For many businesses, right now is an opportunity to build stronger connections with clients and make them lifelong fans. Even when the world is facing uncertain times, you cannot stop your engagement and marketing efforts. In fact, it’s essential that you are more proactive and agile than ever. Your clients are incredibly important as without […]
There are many advantages for your people and your business by working remotely. If you think about the cost savings of having your staff work remotely, it can be a pretty enticing opportunity. Various research is available to show employees can also be more productive when they work from home as they have greater flexibility […]
A staggering 96% of Australians are likely to tell others about their poor customer service experiences. Thus just one bad customer service experience can have a significant impact on your business. On the flip side, studies have shown that almost 80% of us will try a new product or service upon a recommendation from someone […]
How outstanding customer service leads to more sales and loyalty Recent studies reveal how Australians rank excellent customer service as more important when making their decisions to engage with a business, well above the quality and price of a service or product. This is evident in their purchasing decisions. With over 70 % of Australian […]
How outstanding customer service leads to more sales and loyalty We live in a world of very astute consumers these days filled with choice. We know full well that providing excellent customer service is a great way to build customer relationships, and also encourage customer loyalty, which is key to a successful business. When a […]