For many businesses, right now is an opportunity to build stronger connections with clients and make them lifelong fans. Even when the world is facing uncertain times, you cannot stop your engagement and marketing efforts. In fact, it’s essential that you are more proactive and agile than ever. Your clients are incredibly important as without […]
Do you ever leave your phones unattended thus un contactable by potential or existing clients? Do you ever get too busy that you just can’t simply check and respond to all your emails? The fact that your clients can’t connect with you could be doing some serious damage to your business. According to recent Amex […]
Recent research conducted by AMEX across the world is telling us something we all probably already knew, but have just grown to live with. CUSTOMER SERVICE IN AUSTRALIA IS LACKING! Our consumers are continuously left feeling empty after their shopping transactions. Why is this happening?? Small businesses and sole traders are struggling to turn the […]
A staggering 96% of Australians are likely to tell others about their poor customer service experiences. Thus just one bad customer service experience can have a significant impact on your business. On the flip side, studies have shown that almost 80% of us will try a new product or service upon a recommendation from someone […]
How outstanding customer service leads to more sales and loyalty Recent studies reveal how Australians rank excellent customer service as more important when making their decisions to engage with a business, well above the quality and price of a service or product. This is evident in their purchasing decisions. With over 70 % of Australian […]